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Our lasts 14 days for the United States and Canada addresses, and 30 days for our international (outside the US and Canada) buyers. If those indicated days have passed since your purchase, we can’t offer you a full refund or exchange. Now it may depend on our vendors decisions to decide how long it can take for them to offer either a full refund or partial refund or exchange after receiving the buyer’s return. To be eligible for a return, your item must be unused and in the same retail condition item was received. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@
Our vendors are allowed to provide their own based on the shipping regulations where they’re located. They can as well apply our main Refund and Returns Policy if they choose to. It is your responsibility as the buyer or as the package receiver to communicate about your purchase and your Refund and Returns Policy before any order is placed on our Site.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: the Vendor’s address or returned location indicated OR to our address 3495 Buckhead Loop NE Ste 115, Atlanta, GA 30326 United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service in addition with purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Therefore, you have to make sure your return is processed through a most popular shipping carrier as indicated with a receipt.
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