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Our Refund and Returns Policy lasts 14 days for the United States and Canada addresses, and 30 days for our international (outside the US and Canada) buyers. If those indicated days have passed the deadline since your purchase was received, we can’t offer you either a partial or a full refund or exchange. It is always important to keep in touch with your seller in this case. Now it may depend on our vendors decisions to decide how long it can take for them to offer either a full or a partial refund or exchange after your returned package is received.  

To be eligible for a return, your item must be unused and in the same retail condition item was received. It must also be in the original packaging. But again, it will all depend on the seller’s own return policy. DGI robot always work to support its buyers and will always stand with its buyers, but something has to make sense and be fare for everyone!

DGI robot is a subsidiary to Desty Investments, LLC, and it will not tolerate fraud activities in WHATSOEVER. A seller’s or a buyer’s account WILL be shut down or permanently deactivated IF ANY FRAUDULENT ACTIVITIES WERE FOUND INTERACTED.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, downloadable items or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, seller or vendor or wherever you purchased it on our platform. PLEASE INFORM US FIRST at so we can have that documented for your own good and safety.

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use
  • CD, DVD, VHS tape, software (in some cases), video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error and yours WITH CONCRETE EVIDENCE.
  • Any item that is returned more than 14-30 days after delivery may not be granted partial refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted based on your bank procedures.

Again, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 


Only regular priced items may be refunded. Sale items cannot be refunded.


In some cases, we only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact your vendor to make arrangements. If not, send us an email at and if your item is up to 70 Pounds and would like to start a shipping return escalation process, please send your item to: P.O. Box 18879, Atlanta, GA 31126 United States. If your package is over 70 pounds, please contact your vendor to explain your preparation of your shipping return before any exchange can be processed. If any other reason came up, please contact us to to make arrangements.

Vendors Refund and Return Policy

Our vendors are allowed to provide their own Refund and Return Policy based on the shipping regulations where they’re located. They can as well apply our main Refund and Returns Policy if they choose to. It is your responsibility as the buyer or as the package receiver to communicate about your purchase and your Refund and Returns Policy before any order is placed on our Site. 


If an item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return. In this case, it is imperative to keep in touch with your seller and always save your proof of conversation.

Shipping returns

To return your product, you should mail your product to your Vendor’s address or returned location indicated on the package received OR contact us to our mailing address to P.O. Box 18879, Atlanta, GA 31126 United States or via email if any shipping return escalation process needs to take place.

Depends on the vendor’s Shipping and/or Return Policy, you may process or receive a free return from a vender, but again, it depends IF the vendor allows FREE SHIPPING RETURN. Or else, you may be responsible for paying for your own shipping return costs to return your package. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service in addition with purchasing shipping insurance, but again it will be more important to keep a conversation with your vendor/seller. We don’t guarantee that we will receive your returned item. Therefore, you have to make sure your return is processed through a most popular shipping carrier as indicated with a receipt.

Need help?

Contact us at for questions related to refunds and returns.

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